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- customer support
- cancellation flow
- confirmation & trust
Casual Chat, Serious Contract
I recently had to cancel an electricity service that I had already signed up for as part of a move. The company offered…
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UX Field Notes
A growing collection of small UX observations — places where the everyday experience rubs, and small moves that could help.
I recently had to cancel an electricity service that I had already signed up for as part of a move. The company offered…
